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Cancellation Fee Refund

To claim your refund for your cancellation fee, simply complete the form below. We may request evidence of the cancellation fee charged by your previous insurer. Please see T&Cs.

To claim the cancellation fee refund, a claim must be submitted within 90 days of your HSBC Home Insurance start date.

What you'll need to hand when submitting the claim form below

  • Your policy number
  • Your policyholder name and address
  • Sort Code and Account Number for BACS payment
  • Name of previous insurer
  • Total cancellation fee (please note this total does not include any other charges including any outstanding premium paid or additional admin fee).

Claim form

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For the BACS payment to be made please provide the following:

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